How can we help?

The most common questions are below. If you can't find an answer, email info@vitalsignum.com.

Cloud service login

Please include

  • what isn't working
  • your phone model and operating system version
  • the app version (shown on the start screen)
  • the sensor version (label on the back of the sensor)
  • your user ID

Frequently asked questions

There's a lot of noise in the trace

Usually the belt is too loose or the electrodes are dry. Tighten the belt and wet the electrodes with water. If the noise continues, rub the sensor's snap studs lightly with steel wool.

How tight should the belt be?

Measure around your chest just below the breasts. The belt should be clearly shorter:

ChestBelt length
80 cm65–68 cm
100 cm72–77 cm
130 cm84–93 cm
How long does the battery last?

At least a day on a full charge, up to two. Charging takes about an hour.

The recording stops by itself

Your phone's battery saver is closing the app. Allow the app to run in the background in your phone settings. Recordings are most reliable when the phone is charging and not used for anything else.

My phone can't find the sensor

Try these in order:

  1. Turn on location services on your phone.
  2. In the app settings, choose “Forget sensor” and connect again.
  3. Restart Bluetooth and the app.
  4. Restart your phone.
  5. Put the sensor on the charger for a moment.
I forgot my password or user ID

Go to beat2phone.net/reset-password. You can get a new password or your user ID by email.

I have a pacemaker. Can I use the monitor?

Keep the sensor at least 3 cm away from the pacemaker. The sensor contains a magnet that can interfere with it. If you have an ICD, ask your doctor first.

What do the algorithm's markings mean?

See the annotation guide (PDF, in Finnish).

Will the app work on my phone?

On most recent Android phones and iPhones, yes.

User manuals

The manuals are currently in Finnish.